Our goal is total customer satisfaction.


If you are not happy with our product, you have the right to ship it back to us within 14 days. Please send it to

Alena Steinke

Helmerdingstr. 8

10245 Berlin

To be eligible for a return, you item must be unused and in the same condition as received. It must also be in the original packaging and with original labels.

To complete your return, we require a receipt or proof of purchase.


Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. Once a return is approved, the value of the purchase will be refunded by the same method you made the original payment, within a certain amount of days.


Return shipping costs are the responsibility of the customer. In case where a product is deemed defective, Alena Steinke assume the entire cost of return shipping and/or exchange.